Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

A tech support rep calls and offers to fix a computer bug you haven't even noticed, or a pop-up warning appears on the screen, instructing you to dial a number for help. In this con, scammers pose as ...

When it comes to computer tech support, Apple and its stores get top marks from our readers. Still, Apple isn’t perfect and is not without its own horror stories, though they are fewer than the ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

There are two types of tech support professionals. There’s the one who, responding to a call for help, brusquely shoves the individual aside, fixes the issue, then leaves without saying a word. Or ...

In brief: Tech support scams have been around for decades, so one would imagine that most people are now aware of them. But that hasn't stopped the FBI from issuing a warning to watch out for this old ...